CX + AI Strategy Lead - E
Capgemini · NAVI MUMBAI · on site
Director and Senior Director level CX and AI Strategy Lead role focused on building and growing Capgemini's AI-native customer experience practice. Own strategic client relationships and revenue, lead high-value transformation pursuits, develop agentic and GenAI-powered CX offerings, shape go-to-market strategy and partnerships, and advise CXO stakeholders on customer journeys, AI strategy, responsible AI, service design and enterprise transformation.